How can I track my Chaumet order?

You can track your order through Chaumet Services, accessible via the bell icon, under Orders & Returns.Tracking is also available from your account on Chaumet.com.Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Click on the tracking number to check the delivery status.Couldn't find the answer to your question? Contact us.

How can I find out my ring size or my partner’s?

Chaumet offers a number of ways for you to find out your ring size or your partner's. You can order a free ring sizer, delivered to your door, via our contact form You can also consult our size guide. If you are unsure between two ring sizes, we recommend choosing the larger size. Couldn't find the answer to your question? Contact us.

Where can I have my Chaumet jewellery maintained and repaired?

For any maintenance or repair work to your Chaumet jewellery, we recommend taking it to one of our Chaumet boutiques or authorised retailers.Our experts care for your jewellery in accordance with the Maison's expertise and quality standards.Any work carried out outside the Chaumet network may compromise the integrity of your jewellery and result in the applicable guarantee being void.Please consult the list of our Chaumet boutiques and authorised retailersto find your nearest boutique.Couldn't find the answer to your question? Contact us.

How do I have my Chaumet jewellery resized?

Having your Chaumet jewellery resized allows it to be adjusted to fit you while preserving its aesthetic and integrity. Each resizing request undergoes a thorough technical assessment to ensure compliance with the Maison’s quality standards. The adjustment options are specific to each piece and limited to help ensure its longevity. Certain specific considerations may also apply depending on the models. Please note that jewellery that has been resized cannot be returned or exchanged. For personalised assistance, please consult the list of our Chaumet boutiques and authorised retailers to find your nearest boutique. Couldn't find the answer to your question? Contact us.

Can I change or cancel my order once it has been confirmed?

As long as your order has not yet been shipped, certain customer or delivery details can still be changed by contacting our Customer Service.Once your order has been shipped, you will be able to track your parcel and, depending on the options offered by our logistics partner, update the delivery address directly through their portal.An order can only be cancelled before it is shipped. If your order is still being prepared, please contact our Customer Service. to request a cancellation. Once the cancellation is confirmed, the refund will be issued within 1 to 2 business days.If your order has already been shipped, it can no longer be cancelled. You may, however, return it after delivery.Personalised or made-to-measure products cannot be cancelled or refunded.Couldn't find the answer to your question? Contact us.

Personalized creations | Luxury Jewelry

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Chaumet Services

As the first jeweler on Place Vendôme, the Maison has upheld a tradition of exceptional service for almost 250 years. From the moment you discover a piece of jewelry to its future care and maintenance, Chaumet supports you with the same attention to detail.

Most Asked Questions

Certain pieces of Chaumet jewellery can be personalised using the Maison's engraving service, particularly wedding bands and medallions Jeux de Liens.

Please note that engraved jewellery cannot be returned or exchanged.

For more information on personalisation options and engraving times, please consult the list of our Chaumet boutiques and authorised retailers to find your nearest boutique.

Couldn't find the answer to your question? Contact us.

Chaumet offers a range of maintenance, repair and personalisation services for your jewellery, including cleaning, resizing and engraving, as well as repair and maintenance services for your watches.

For detailed information on our full range of services, please consult the list of our Chaumet boutiques and authorised retailers to find your nearest boutique.

Couldn't find the answer to your question? Contact us.

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Chaumet Services

Most Asked Questions

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