Emblematic pieces

An online order can only be canceled if it has not yet been shipped.

If your order is being prepared:

You can request its cancellation by contacting Customer Service at the following address:
information-eu@chaumet.com

Once the order is canceled, the refund is processed within 1 to 2 business days.

If your order has already been shipped:

Cancellation is no longer possible.
If you no longer wish to keep your order, you may return it after receiving the package, in accordance with the Return and Exchange Policies.

Personalized or custom-made products:

Personalized or made-to-order products cannot be canceled or refunded.

You can pay for your order on chaumet.com using one of the following payment methods: Debit card, Visa, Eurocard/Mastercard, American Express, Union Pay and PayPal.

In the event of a refused payment, please contact your bank and check possible payment limits linked to the card you are using for your purchase.

You can also contact Chaumet Customer Service by phone on +33 (0)1 44 77 26 26 or by email at information@chaumet.com.

Chaumet creations are delivered in their signature box and wrapped with the greatest care in specifically designed packaging. They are delivered with their certificate of authenticity, a shopping bag and the accessories necessary to present the product if you have ordered it as a gift.

If your order includes several pieces, you will receive as many packages as you order.

When you place your order, you can add a personalised message that will be hand-written and included in the package.

Chaumet creations are guaranteed for 2 years from the date of purchase. Each creation comes with a certificate of authenticity as well as a GIA certificate for pieces set with a diamond weighing more than 0.30 carat.

It is not possible to modify the content of an order after it has been confirmed.

If your order has already been dispatched, you can return it to us free of charge.

If the order has not yet been dispatched, we recommend contacting Chaumet’s Customer Service by phone on +33 (0)1 44 77 26 26 or by email at information@chaumet.com.

If you have not received a confirmation email after ordering on the chaumet.com website, please contact Chaumet’s Customer Service by phone on +33 (0)1 44 77 26 26 or by email at information@chaumet.com.

Once your order has been dispatched, you can consult the corresponding receipt at any time from your account page on chaumet.com.

If you wish to have your Chaumet creation engraved after ordering it online and if it is compatible with an engraving, you have a period of 1 year from the date written on your receipt to have it engraved at the Chaumet boutique of your choice. Please bring this invoice and your creation’s certificate of authenticity with you when you visit the boutique.

To order a creation that is not available online, please contact our Distance Selling Service by phone on +44 203 917 6250 or by email at shopuk@chaumet.com.