Guarantee, maintenance and services for Jewellery

Your Chaumet jewellery creation is an original creation imagined by our Creative Studio that meets a range of criteria for quality, precision and craftsmanship in the finest French jewellery tradition. It has been crafted with meticulous care and subjected to rigorous tests and controls at all stages of its manufacture.

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Your Chaumet jewel has several markings:

- Metal content: Chaumet jewels are available in 18K Gold 750°/°°, in Platinum 950°/°°, in 316L Stainless Steel

- An engraved individual number, which identifies the jewel as a genuine Chaumet jewellery creation

- The Chaumet signature.

The diamonds used in Chaumet jewellery and watches come from legitimate sources which are not involved in the financing of armed conflicts, in compliance with United Nations resolutions.

 

Chaumet therefore guarantees that, according to written guarantees provided by their suppliers, these diamonds do not serve to finance any armed conflict.

Guarantee

Your jewellery benefits from a two-year warranty which is valid under normal conditions of use from the date of purchase shown on your certificate which must be duly completed and validated with the stamp of the Chaumet store or authorised retailer.

 

To benefit from the Chaumet guarantee, your jewel must be serviced exclusively at a Chaumet boutique or by one of the authorised retailers.

 

It is therefore important to present your certificate for completion each time your jewel is serviced. After-sale repairs are guaranteed for one year after their installation.

 

This guarantee does not cover:
- Normal wear and tear
- Improper or abusive use of the jewel, such as blows, falls or crushing
- Any servicing performed outside of the Chaumet network. This might expose your jewel to severe damage, for which Chaumet cannot be held responsible.

Recommended care

Your Chaumet jewellery is a precious and delicate item: you are recommended to use it and handle it with due care and attention, to preserve its original beauty over time.

 

Please observe the following recommendations for preserving your jewellery in everyday use:
- Always lay your Chaumet jewellery on a soft surface and store it in its pouch or the original box.
- Avoid any contact with other items of jewellery or sharp, abrasive or metal objects
- Handle the clasps with care
- Never wear your jewellery when playing sports
- Avoid any contact with perfume, alcohol, cosmetic products, ammonia and chlorine
- If your jewellery suffers a shock or an impact, you are recommended to have the stone setting checked so no stones are lost.

 

Jewellery should be cleaned using a soft brush in warm water with a mild, PH-neutral soap; this does not apply to pieces comprising stones other than diamonds. In this case, you are recommended to bring your jewellery into a store or to an authorised Chaumet retailer.

 

Your jewellery is designed for everyday wear. Nevertheless, after several years of everyday wear, it may lose some of its sparkle. Our cleaning, brightening, polishing and rhodium-plating services are designed to give your piece back its original sparkle. You are recommended to bring your jewellery into one of our stores, where our jewellers will examine it and perform the necessary service.

After-sales service centres

You can entrust the After-sales care of your Chaumet jewellery to any of the Chaumet points of sale listed on our site under the "Stores" section. Our network of Chaumet stores can also offer you a wider range of services and the most advanced technical expertise, from the moment the model is created. If you have any questions, please contact our Customer Service Department
- by phone +33 (0)1 44 77 26 26
- or by e-mail: information(at)chaumet.com

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Precious metals
Gold and platinum by Chaumet
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Ethical Commitments
In accordance with the Kimberley process and as a member of the RJC…
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Your Chaumet store
Opening hours, Contact and Directions
CONTACT US

Our Distance Selling Service is available Monday to Friday, from 10.30am to 7.00pm (Paris time), please call this number :

+33 (0)1 56 88 50 20

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