Guarantee, maintenance and services for Watches

Your Chaumet watch is an original creation that meets a range of criteris for quality, precision and craftsmanship in the finest Swiss tradition. It has been crafted with meticulous care and subjected to rigorous tests and controls at all stages of its manufacture.

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Your Chaumet watch has several markings:

- Metal content: Chaumet watches are available in 18K Gold 750°/°°, in Platinum 950°/°°, in 316L Stainless Steel or in Titanium

- An individual number engraved on the back of the case, which identifies the watch as a genuine Chaumet timepiece

- The Chaumet signature

- An inscription that reads “Water resistant”.

The diamonds used in Chaumet jewellery and watches come from legitimate sources which are not involved in the financing of armed conflicts, in compliance with United Nations resolutions.

 

Chaumet therefore guarantees that, according to written guarantees provided by their suppliers, these diamonds do not serve to finance any armed conflict.

Guarantee

Your Chaumet watch has a two-year guarantee, which is valid under normal conditions of use starting from the date of purchase indicated on the watch certificate, which must be duly completed and validated by the Chaumet boutique’s or the authorised retailer’s stamp.

 

To benefit from the Chaumet guarantee, your watch must be serviced exclusively at a Chaumet boutique or by one of the authorised retailers.

 

It is therefore important to present your certificate for completion each time your watch is serviced. After-sale repairs are guaranteed for one year after their installation.

 

This guarantee does not cover:
- Normal wear and tear
- Improper or abusive use of the watch, such as blows, crushing, manipulation of the crown or buttons under water, or improper repositioning of the crown
- Leather straps
- Use of a battery that has not been authorised by Chaumet in quartz movements
- Any servicing performed outside of the Chaumet network. This might expose your watch to severe damage, for which we cannot be held responsible.

Recommended care

We recommend having the water resistance of your watch checked every year, and the case cleaned and battery replaced every two years.

 

We recommend that hand-wound or self-winding mechanical watches are serviced every four years - this includes cleaning the movement and changing the lubrication oils. To start a watch that has stopped, wind it by hand before wearing it. Hand-wound watches must be wound until the point of resistance. The watch will then be fully wound. Never force the crown, to avoid damaging the mechanism.

 

On self-winding watches, the crown must be rotated a dozen times. After this operation, it is recommended to rotate the crown once in the opposite direction to release the train wheel on the winding mechanism. Self-winding watches must be worn every day to ensure continued operation. If this is not the case, the crown must be rotated a dozen times before it is worn. For further details on each of our models, please go to the watch instructions section.

 

To keep your watch looking as bright as the day it was purchased, owners of a watch with a metal bracelet or a jewellery watch are strongly advised to have their watch cleaned and polished regularly, and to have the stone settings checked every two years.

 

For watches fitted with a leather strap, you are reminded that leather is a natural, handcrafted product. Some sixty operations are involved in its production, most of which are performed by hand. You are recommended to replace your watch strap every 6 to 12 months, depending on the conditions of use.
To ensure the best care for your leather product, please note the following points: 
- Contact with water or exposure to high humidity may deform and discolour leather
- Prolonged exposure to sunlight may have a harmful effect on its colour and softness
- Cosmetic products and oily materials may stain it.

 

After immersion in salt water, rinse your watch in fresh water as salt is highly corrosive. You are also recommended to avoid exposing your watch to strong magnetic fields. Exposure to these magnetic fields may make your watch advance too quickly or stop it completely.

 

Your white gold timepiece has been plated with rhodium to enhance its sparkle and colour. Please remember that rhodium-plated white gold requires regular maintenance due to its natural tendency to tarnish.

 

Although not included in the guarantee, the Chaumet workshops can provide you with this service if you so desire.

After-sales service centres

You can entrust the After-sales care of your Chaumet jewellery to any of the Chaumet points of sale listed on our site under the ""Stores"" section. Our network of Chaumet stores can also offer you a wider range of services and the most advanced technical expertise, from the moment the model is created. If you have any questions, please contact our Customer Service Department - by phone +33 (0)1 44 77 26 26 - or by e-mail: information(at)chaumet.com

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Watch instructions and How to guide
Find the How to guide of your Chaumet watch
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Ethical Commitments
In accordance with the Kimberley process and as a member of the RJC...
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Your Chaumet store
Opening hours, Contact and Directions
CONTACT US

Our Distance Selling Service is available Monday to Friday, from 10.30am to 7.00pm (Paris time), please call this number :

+33 (0)1 56 88 50 20

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