How can I track my Chaumet order?

You can track your order through Chaumet Services, accessible via the bell icon, under Orders & Returns.Tracking is also available from your account on Chaumet.com.Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Click on the tracking number to check the delivery status.Couldn't find the answer to your question? Contact us.

How can I find out my ring size or my partner’s?

Chaumet offers a number of ways for you to find out your ring size or your partner's. You can order a free ring sizer, delivered to your door, via our contact form You can also consult our size guide. If you are unsure between two ring sizes, we recommend choosing the larger size. Couldn't find the answer to your question? Contact us.

Where can I have my Chaumet jewellery maintained and repaired?

For any maintenance or repair work to your Chaumet jewellery, we recommend taking it to one of our Chaumet boutiques or authorised retailers.Our experts care for your jewellery in accordance with the Maison's expertise and quality standards.Any work carried out outside the Chaumet network may compromise the integrity of your jewellery and result in the applicable guarantee being void.Please consult the list of our Chaumet boutiques and authorised retailersto find your nearest boutique.Couldn't find the answer to your question? Contact us.

How do I have my Chaumet jewellery resized?

Having your Chaumet jewellery resized allows it to be adjusted to fit you while preserving its aesthetic and integrity. Each resizing request undergoes a thorough technical assessment to ensure compliance with the Maison’s quality standards. The adjustment options are specific to each piece and limited to help ensure its longevity. Certain specific considerations may also apply depending on the models. Please note that jewellery that has been resized cannot be returned or exchanged. For personalised assistance, please consult the list of our Chaumet boutiques and authorised retailers to find your nearest boutique. Couldn't find the answer to your question? Contact us.

Can I change or cancel my order once it has been confirmed?

As long as your order has not yet been shipped, certain customer or delivery details can still be changed by contacting our Customer Service.Once your order has been shipped, you will be able to track your parcel and, depending on the options offered by our logistics partner, update the delivery address directly through their portal.An order can only be cancelled before it is shipped. If your order is still being prepared, please contact our Customer Service. to request a cancellation. Once the cancellation is confirmed, the refund will be issued within 1 to 2 business days.If your order has already been shipped, it can no longer be cancelled. You may, however, return it after delivery.Personalised or made-to-measure products cannot be cancelled or refunded.Couldn't find the answer to your question? Contact us.

TORSADE DE CHAUMET

White gold watch, Grand Feu enamel and diamonds

Price on demand Reference W84530

The Torsade de Chaumet collection pays tribute to the legendary Place Vendôme, where Chaumet was the first jeweller to establish itself. Inspired by the movement of the column’s frieze, these creations reinterpret the spiral motif with modern dynamism.

Poetic and Parisian in its design, the Torsade de Chaumet watch is a masterful tribute to the Maison's 240th anniversary and the reopening of its hôtel particulier at 12 Place Vendôme. This High Watchmaking creation celebrates the secret charm that surrounds this legendary square when night falls, its silence steeped in light and shadow.

Material: 18-carat white gold, bezel and hinges set with 76 brilliant-cut diamonds (1.35 carats)
Paving: 147 brilliant-cut diamonds, G VS+ quality, totalling 1.74 carats
1 rose-cut diamond, G VS+ quality, weighing 0.04 carats
Stone Quality: The Maison Chaumet very carefully selects the diamonds and coloured stones that will be set on each jewellery creation and timepiece.

Diameter: 33-36mm
Thickness: 10 mm
Glass: Curved sapphire, anti-reflective treatment
Waterproofness: 30 metres (3 ATM)
Crown: 18-carat white gold, set with 12 brilliant-cut pavé diamonds (0.17 ct) and a rose-cut diamond
Dial: Guilloché white gold decorated with Grand Feu enamel by Anita Porchet, gold flakes, miniature decoration in white gold and mother-of-pearl, engraved and painted by hand, set with 6 brilliant-cut diamonds (0.01 ct)
Hands: Stick hands, white gold
Index: 12, featuring 7 stars and 5 dots
Movement: Automatic winding Swiss mechanical
Function: Hours and minutes, set using the crown
Caseback: Skeleton with sapphire crystal, engraved with “Infiniment 12” and “Numbered edition n°”
Characteristics: 42-hour power reserve, 21 rubies, frequency of 28,800 vibrations per hour
Bracelet: Midnight-blue shiny alligator leather
Buckle: 18-carat white gold pin buckle, set with 53 brilliant-cut pavé diamonds (0.18 ct)

The carats, the number of stones and the metal weight are given as an indication. Non-contractual values.

Frequently Asked Questions

To ensure that your Chaumet watch retains its brilliance and accuracy and continues to function properly, proper care is essential.

A timepiece that combines precision and elegance, your watch deserves special care.

We recommend that you protect it from impacts, extreme temperature fluctuations and magnetic fields that could prevent it from functioning properly.

For water-resistant watches, ensure that the crown is fully pushed in before any contact with water.

To ensure your watch continues to function properly, we recommend taking it to one of our Chaumet boutiques or authorised retailers on a regular basis.

Please consult the list of our Chaumet boutiques and authorised retailers to find your nearest boutique.

Couldn't find the answer to your question? Contact us.

Your Chaumet watch is covered by a two (2) year International Warranty covering any lack of conformity arising under normal conditions of use, effective from the date of purchase shown on your Certificate of Authenticity.

This certificate must be duly completed and validated with the stamp of a Chaumet boutique or an authorised Chaumet retailer.

This International Warranty applies without prejudice to the legal warranties and applicable laws in the country of purchase.

The following are not covered by the warranty:

Normal wear on the watch;
Any improper or abusive use (impacts, crushing, operating the crown or pushers while underwater, failing to reposition the crown correctly, etc.);
Straps;
The use of a battery other than one specified by Chaumet for quartz movements;
Damage resulting from work, repairs or disassembly carried out by an unauthorised service provider.

For any work carried out under the warranty, your watch must be taken to a Chaumet boutique or an authorised Chaumet retailer.

The warranty applies only upon presentation of the Chaumet Certificate of Authenticity.

Once the two (2) year warranty period has expired, the customer is responsible for the cost of any repairs.

Only genuine Chaumet watches are eligible for repair work.

Any work carried out by the After-Sales Service is covered by a one (1) year repair warranty from the date of repair, subject to applicable laws and the legal warranties in force.

This warranty applies only upon presentation of the service certificate or repair invoice.

Couldn't find the answer to your question? Contact us.

To ensure your Chaumet watch remains in good condition, we recommend that you handle the strap, clasp and crown with care, ensuring that the crown is always securely pushed in.

Your watch may become damaged as a result of an impact.

If you notice anything unusual, such as signs of moisture under the crystal, a sudden loss of accuracy or visible damage, we recommend that you stop wearing your watch and store it in its case.

We would then recommend that you take it to one of our Chaumet boutiques or authorised retailers so that our experts can carry out a full assessment.

View the list of our Chaumet stores and authorised retailers to find your nearest boutique.

Can’t find the answer to your question? Contact us.

Chaumet’s watchmaking savoir-faire dates back to the early 19th century, when the Maison was already creating watches and jewellery for Europe’s most prestigious courts.

This heritage lives on today through timepieces that combine the excellence of Parisian High Jewellery with the expertise of Swiss High Watchmaking.

Exquisite jewellery watches fitted with exceptional movements, Chaumet's watches embody the boldness and timeless elegance that have defined the Maison's signature style for nearly 250 years.

Discover Chaumet’s watches.

Couldn't find the answer to your question? Contact us.

Check our FAQ

TORSADE DE CHAUMET

Frequently Asked Questions

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