How can I track my Chaumet order?

You can track your order through Chaumet Services, accessible via the bell icon, under Orders & Returns.Tracking is also available from your account on Chaumet.com.Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Click on the tracking number to check the delivery status.Couldn't find the answer to your question? Contact us.

How can I find out my ring size or my partner’s?

Chaumet offers a number of ways for you to find out your ring size or your partner's. You can order a free ring sizer, delivered to your door, via our contact form You can also consult our size guide. If you are unsure between two ring sizes, we recommend choosing the larger size. Couldn't find the answer to your question? Contact us.

Where can I have my Chaumet jewellery maintained and repaired?

For any maintenance or repair work to your Chaumet jewellery, we recommend taking it to one of our Chaumet boutiques or authorised retailers.Our experts care for your jewellery in accordance with the Maison's expertise and quality standards.Any work carried out outside the Chaumet network may compromise the integrity of your jewellery and result in the applicable guarantee being void.Please consult the list of our Chaumet boutiques and authorised retailersto find your nearest boutique.Couldn't find the answer to your question? Contact us.

How do I have my Chaumet jewellery resized?

Having your Chaumet jewellery resized allows it to be adjusted to fit you while preserving its aesthetic and integrity. Each resizing request undergoes a thorough technical assessment to ensure compliance with the Maison’s quality standards. The adjustment options are specific to each piece and limited to help ensure its longevity. Certain specific considerations may also apply depending on the models. Please note that jewellery that has been resized cannot be returned or exchanged. For personalised assistance, please consult the list of our Chaumet boutiques and authorised retailers to find your nearest boutique. Couldn't find the answer to your question? Contact us.

Can I change or cancel my order once it has been confirmed?

As long as your order has not yet been shipped, certain customer or delivery details can still be changed by contacting our Customer Service.Once your order has been shipped, you will be able to track your parcel and, depending on the options offered by our logistics partner, update the delivery address directly through their portal.An order can only be cancelled before it is shipped. If your order is still being prepared, please contact our Customer Service. to request a cancellation. Once the cancellation is confirmed, the refund will be issued within 1 to 2 business days.If your order has already been shipped, it can no longer be cancelled. You may, however, return it after delivery.Personalised or made-to-measure products cannot be cancelled or refunded.Couldn't find the answer to your question? Contact us.

MÉLODIE NACRÉE

White gold necklace, diamonds

Price on demand Reference 085383

As a naturalist jeweller, Chaumet observes the abundance of the living world and reveals its free and vibrant beauty. With its Precious Nature High Jewellery universe, the Maison enhances the majesty of an enthralling, inspiring, perpetual nature.

The Mélodie Nacrée collection celebrates the beauty of nature. Inspired by the elegance of natural serendipity, it features designs with delicate openwork leaves set with diamonds, offering unparalleled lightness and finesse.

Mélodie Nacrée necklace in white gold, set with brilliant-cut diamonds totalling around 18.50 carats.

Material: 18-carat white gold
Paving: 621 brilliant-cut EF VVS diamonds for approximately 17 carats
Center stone: 3 brilliant-cut D/F - IF/VS2 diamonds of approximately 0.35 carat each
Stone Quality: The Maison Chaumet very carefully selects the diamonds and coloured stones that will be set on each jewellery creation and timepiece.

The carats, the number of stones and the metal weight are given as an indication. Non-contractual values.

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SIGNATURE UNIVERSE

Precious Nature

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Frequently Asked Questions

The main difference between white gold and platinum lies in their composition.

950‰ platinum comprises 95% pure platinum. Naturally white, it does not oxidise over time and provides excellent support for gemstones.

18-carat white gold is an alloy comprising 75% gold. It is covered with a thin layer of rhodium, which gives it its characteristic whiteness and brilliance.

Over time and with wear, this rhodium plating may deteriorate and require maintenance.

Couldn't find the answer to your question? Contact us.

18-carat gold, also known as 750‰ gold, is an alloy comprising 75% pure gold combined with other metals to improve its strength and durability.

Chaumet uses only 18-carat gold for its jewellery, which is available in yellow, rose and white gold.

All Chaumet jewellery in 18-carat gold bears the eagle’s head hallmark, guaranteeing the purity of the metal used.

Couldn't find the answer to your question? Contact us.

To care for your Chaumet jewellery on a daily basis and ensure it retains its brilliance and beauty over time, we recommend following a few important steps.

Always remove your jewellery before going to bed, taking part in sporting activities, washing your hands or carrying out household chores, to protect it from impacts, scratches and deformation.

Avoid any prolonged contact with water, perfumes, cosmetics, alcohol and chemicals such as ammonia or chlorine, which may damage metals, gemstones and pearls.

Pieces of jewellery set with pearls or gemstones require special care due to their vulnerability to impacts and external substances.

These simple precautions will help to preserve the beauty and longevity of your Chaumet jewellery.

For personalised advice, please consult the list of our Chaumet boutiques and authorised retailers to find your nearest boutique.

Couldn't find the answer to your question? Contact us.

To ensure that your Chaumet jewellery retains its brilliance and beauty over time, regular care is essential.

We recommend avoiding prolonged contact with water and chemicals and protecting it from impacts. Proper cleaning will also help to guarantee your jewellery's longevity.

For a piece of jewellery made of gold or platinum:

Clean it regularly using a soft, dry cloth.

For a piece of jewellery with stones:

Clean it with a little lukewarm water and soap, using a cloth or soft brush, then dry it carefully.

For a piece of jewellery with pearls:

Use a mild soap applied with a damp cloth, then gently dry your jewellery.

We also recommend that you take your jewellery to one of our Chaumet boutiques or authorised retailers once a year to take advantage of our complimentary cleaning service*.

* This service is carried out in one of our boutiques or workshops.

Please consult the list of our Chaumet boutiques and authorised retailers to find your nearest boutique.

Couldn't find the answer to your question? Contact us.

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MÉLODIE NACRÉE

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Frequently Asked Questions

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