Basic Policy Against Customer Harassment (Customer’s abuse to our employees)

LVMH group and LVMH Watch & Jewelry KK (hereinafter « Our Company ») are committed to providing an unparalleled luxury retail experience for their customers. This is achieved by prioritizing customer relationships and deeply understanding their needs.
To fulfill this mission, Our Company is dedicated to fostering a fulfilling and supportive work environment for our employees. Our employees are considered brand ambassadors who directly interact with customers, and their well-being and ability to utilize their expertise are paramount. Our employees are a valuable human resource for Our Company. Our Company places great importance on protecting the physical and mental safety and health of our employees as an employer’s responsibility.

Regrettably, there have been instances where the actions and unreasonable demands of certain customers have negatively impacted the mental and physical health of our employees, thus harming their work environment. Some of these cases could be considered illegal or even criminal offenses.

Our Company, under this policy, to protect our valued employees, defines such behavior and unreasonable demands as « customer harassment » (Customer’s abuse to our employees) and declares its absolute intolerance towards it.

If a customer’s actions are deemed to constitute customer harassment at any of Our Company will discontinue providing services or customer support to the said customer.
In severe cases, appropriate action will be taken in consultation with the police and external experts, including lawyers.

Our Company kindly requests the understanding and cooperation of all customers in upholding this policy.

Examples of Customer Harassment (Not Limited To):

• Verbal abuse, shouting, insults, discriminatory remarks, slander, defamation, etc.
• Threatening behavior (stalking, etc.)
• Excessive demands (unreasonable financial compensation, returns, product exchange demands, demanding apologies, etc.)
• Physical violence
• Actions that significantly disrupt business operations (prolonged detention, repeated complaints, refusal to leave the premises etc.)
• Deceiving employees
• Actions that damage the trust, reputation, or image of the brand, company, or its employees (including social media posts)
• Posting employees’ personal information, photos, audio, or videos on social media/the internet.
• Sexual harassment (secret photography, obscene acts, sexual remarks, etc.)