Question 1

How can I track my Chaumet order?

Accepted Answer

You can track your order through Chaumet Services, accessible via the bell icon, under Orders & Returns.Tracking is also available from your account on Chaumet.com.Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Click on the tracking number to check the delivery status.Couldn't find the answer to your question? Contact us.

Question 2

كيف يمكنني معرفة مقاس خاتمي أو خاتم شريكي؟

Accepted Answer

تقدم شوميه عددًا من الطرق لمعرفة مقاس خاتمكم أو خاتم الشريك.يمكنكم طلب أداة قياس الخواتم مجانًا، وستصل إلى باب منزلكم، عبر نموذج الاتصال الخاص بنايمكنكم أيضًا الاطلاع على دليل المقاسات الخاص بنا، إذا كنتم مترددين في الاختيار بين مقاسين للخاتم، فإننا ننصحكم باختيار المقاس الأكبر.ألم تجدوا إجابة عن سؤالكم؟ الاتصال بنا.

Question 3

أين يمكنني طلب إجراء الصيانة والإصلاح لقطعة مجوهراتي من شوميه؟

Accepted Answer

لصيانة مجوهراتكم من شوميه أو إصلاحها، ننصحكم بزيارة أحد متاجر شوميه أو وكلائها المعتمدين.يتولى خبراؤنا العناية بمجوهراتكم، مستندين إلى خبرة الدار وملتزمين بمعايير الجودة المعتمدة لديها.أي عمل يُنفذ خارج شبكة شوميه قد يضر بسلامة مجوهراتكم ويؤدي إلى إبطال الضمان المعمول به.يرجى الاطلاع على قائمة متاجر شوميه ووكلائها المعتمدينللعثور على أقرب متجر إليكم.ألم تجدوا إجابة عن سؤالكم؟ الاتصال بنا.

Question 4

كيف يمكنني تعديل مقاس مجوهراتي من شوميه؟

Accepted Answer

Having your Chaumet jewellery resized allows it to be adjusted to fit you while preserving its aesthetic and integrity. Each resizing request undergoes a thorough technical assessment to ensure compliance with the Maison’s quality standards. The adjustment options are specific to each piece and limited to help ensure its longevity. Certain specific considerations may also apply depending on the models. Please note that jewellery that has been resized cannot be returned or exchanged. For personalised assistance, please consult the list of our Chaumet boutiques and authorised retailers to find your nearest boutique. Couldn't find the answer to your question? Contact us.

Question 5

Can I change or cancel my order once it has been confirmed?

Accepted Answer

As long as your order has not yet been shipped, certain customer or delivery details can still be changed by contacting our Customer Service.Once your order has been shipped, you will be able to track your parcel and, depending on the options offered by our logistics partner, update the delivery address directly through their portal.An order can only be cancelled before it is shipped. If your order is still being prepared, please contact our Customer Service. to request a cancellation. Once the cancellation is confirmed, the refund will be issued within 1 to 2 business days.If your order has already been shipped, it can no longer be cancelled. You may, however, return it after delivery.Personalised or made-to-measure products cannot be cancelled or refunded.Couldn't find the answer to your question? Contact us.

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