Question 1

How can I track my Chaumet order?

Accepted Answer

You can track your order through Chaumet Services, accessible via the bell icon, under Orders & Returns.Tracking is also available from your account on Chaumet.com.Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Click on the tracking number to check the delivery status.Couldn't find the answer to your question? Contact us.

Question 2

如何了解我和伴侣的戒指尺寸？

Accepted Answer

CHAUMET为您提供多种方法，帮助您了解自己或伴侣的戒指尺寸。您可以免费订购我们的戒指测量工具，并享受送货上门，只需填写我们的 联系表单您还可以 参考我们的尺寸指南。 如果您在两个戒指尺寸之间难以抉择，建议选择较大的尺寸。您的疑问没有找到答案？ 联系我们。

Question 3

我可以在哪里对我的CHAUMET珠宝进行保养和维修？

Accepted Answer

如需对您的CHAUMET珠宝进行任何保养或维修，建议您将其送至CHAUMET精品店或授权零售商处。我们的专家将遵循尚美世家的专业知识与品质标准，悉心呵护您的珠宝。在CHAUMET服务网点以外进行的任何操作，均可能影响您珠宝的完整性，并导致适用的保修失效。请查阅我们的CHAUMET精品店和授权零售商列表，查找您附近的门店。您的疑问没有找到答案？ 联系我们。

Question 4

如何调整我的CHAUMET珠宝尺寸？

Accepted Answer

调整您的CHAUMET珠宝尺寸可为您带来贴合佩戴体验，同时兼顾作品的美学价值和完整性。所有尺寸调整请求均会经过全面的技术评估，确保符合尚美世家的质量标准。可选的调整操作因不同作品而各不相同，且设有一定限制，以确保作品与您长久相伴。不同款式也有不同的注意事项。请注意，经过尺寸调整的珠宝不支持退货或换货。如需个性化协助，请查阅我们的CHAUMET精品店和授权零售商列表，查找您附近的门店。您的疑问没有找到答案？ 联系我们。

Question 5

Can I change or cancel my order once it has been confirmed?

Accepted Answer

As long as your order has not yet been shipped, certain customer or delivery details can still be changed by contacting our Customer Service.Once your order has been shipped, you will be able to track your parcel and, depending on the options offered by our logistics partner, update the delivery address directly through their portal.An order can only be cancelled before it is shipped. If your order is still being prepared, please contact our Customer Service. to request a cancellation. Once the cancellation is confirmed, the refund will be issued within 1 to 2 business days.If your order has already been shipped, it can no longer be cancelled. You may, however, return it after delivery.Personalised or made-to-measure products cannot be cancelled or refunded.Couldn't find the answer to your question? Contact us.

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