Orders placed through Distance Selling
Orders are placed by following the steps described below:
- Orders will be received, in English, by Chaumet’s Distance Selling Service by telephone on +61 (2) 9000 6058 (call of a local call from Australia), either via the automatic call back feature at Chaumet’s expense available on the Website, or by email at the following address email@example.com, from Monday to Wednesday and on Friday from 10am to 6pm; Thursday from 10am to 7pm; Saturday from 10am to 5pm; Sunday from 11am to 5pm.
Do note that the customer retains responsibility for any telecommunications expenses that may be incurred when making telephone call in above or for accessing the Website and emailing the address as stated in.
The customer must complete the necessary information for the proper placing and shipping of the order.
No later than the beginning of the order process, Chaumet will indicate the accepted payment methods and any possible restrictions to delivery.
- The customer will receive the General Terms & Conditions of Sale as well as the detail of their order via email and they will be able to check their order details, total price and correct any mistakes before confirming their acceptance.
The order will be registered only when the customer has expressly accepted the General Terms & Conditions of Sale and confirmed the order by replying to the aforementioned email. The link for payment will effectively be sent to the customer upon express acceptance of the General Terms & Conditions of Sale by the latter.
- The payment will be carried out by means of a secure payment link sent to the customer or via bank transfer from the customer.
Orders placed through Internet Sales
Orders are placed by following the steps described below:
- The customer shall select on the Website the item(s) and quantity(ies) they wish to order.
Once the customer has chosen the item available for sale on the Website, they may add it to their shopping bag. The customer may then decide to continue their purchases and add them to the shopping bag (subject to availability and quantities) or to proceed to checkout for the item. Throughout the order process, they may remove one or more previously selected items from the shopping bag.
- Once the selection is complete, the customer may then confirm the contents of their shopping bag by placing an order as a guest or using their registered account. For this purpose, the customer may:
- create a Chaumet account by providing certain information (name, home address, email, telephone number), or
- enter their login details to access their account if it has already been created.
The customer must complete the necessary information for the proper placing and shipping of the order. No later than the beginning of the order process, Chaumet will indicate the accepted payment methods and any possible restrictions to delivery.
- The customer shall then be able to check the details of their order, its total price and their personal information (particularly the email address, shipping address, delivery method, billing address) and correct any errors.
The customer then confirms all the details appearing on the order summary page to express their final acceptance before proceeding to checkout.
The Website order will be registered only when the customer has expressly accepted the General Terms & Conditions of Sale by ticking the checkbox provided. Next to this checkbox, accessible via the page for order checkout, there is a hypertext link for the General Terms & Conditions of Sale. The customer will not be able to transfer any payment information or proceed to payment of their order unless the aforementioned checkbox has been ticked.
By clicking on the ‘place the order and pay’ button, the customer shall effectively place a firm order for the item(s) placed in their shopping bag.
Provisions applying to orders for both Distance Selling and Internet Sales
Once the customer has confirmed their order and carried out its payment, whether by means of Distance Selling or Internet Sales, Chaumet will acknowledge receipt of the former without undue delay (confirmation of the customer’s order details and order reference number). The order constitutes the customer’s offer to buy products under the General Terms & Conditions of Sale. An email acknowledging receipt of the order will be issued but does not however mean that the customer’s order has been accepted. Indeed, Chaumet will carry out its usual security checks in terms of the fight against fraud and acceptance of the order is subject to final verification of product availability, as some Chaumet items are only available in limited quantity, inventories have not been updated or the product becomes unavailable.
Chaumet will accept your offer and form the contract of sale when we send an email to the customer confirming order shipment from Chaumet.
Chaumet reserves the right to refuse or cancel any order for legitimate and objective motives as defined by jurisprudence (e.g., without this being exhaustive, in the event of an irregular order, an order placed in bad faith, a customer with whom there is a dispute relating to the payment of a previous order, inability to authorise payment, the item ordered is unavailable, or there has been an error on pricing or product description due to circumstances not attributable to Chaumet, etc.).
For Internet Sales, should an order be cancelled following validation of online payment, an email will be sent to the customer informing them that the order will not be fulfilled and that the payment method used has not been and will not be debited for this order.
For Distance Selling, should an order be cancelled following validation of online payment, an email will be sent to the customer informing them that the order will not be fulfilled and that they will be refunded using the same payment method as that initially used.