Delivery in France takes 3 to 4 business days from receipt of your order confirmation email.
Maison Chaumet makes every effort to ensure that your piece is delivered as quickly as possible.
Delivery is complimentary for all orders placed on Chaumet.com.
For orders placed by phone through our Remote Sales Service, delivery times may be longer.
Couldn't find the answer to your question? Contact us.
All Chaumet orders are dispatched from France.
For certain destinations, local customs authorities may request checks or additional documentation before authorising delivery of the parcel. This step is part of the standard international shipping process.
In most cases, customs clearance takes no longer than 5 working days.
If your order is still being held after this time, please contact the Chaumet Customer Service team on +33 1 44 77 26 26 or by email at [information-eu@chaumet.com].
Chaumet offers a unique delivery service, available free of charge for all orders placed on Chaumet.com.
To ensure safe delivery that is suitable for each destination, the carrier used may vary depending on the country of delivery.
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All Chaumet deliveries are carried out by specialist carriers and are handed over in person against a signature to ensure maximum security.
In accordance with Chaumet’s General Conditions of Sale, proof of receipt signed by the recipient is always required upon delivery.
The parcels are insured until they are handed over to the customer or the recipient specified when the order was placed.
For security reasons, deliveries cannot be made to a PO box or collection point.
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Your Chaumet order requires a signature upon delivery.
To ensure your parcel is delivered correctly, the carrier may also need to verify your identity. We therefore recommend having a valid form of ID with you when receiving your order.
Couldn't find the answer to your question? Contact us.
International delivery is available for all orders placed on Chaumet.com.
Chaumet currently delivers to the following destinations: France, Spain, Great Britain, Switzerland, Austria, Belgium, Germany, Finland, the Republic of Ireland, Italy, Luxembourg, the Netherlands, Portugal, Denmark, Norway, Sweden, Australia, the United States and Canada.
It is also possible to place an order by phone via our Distance Selling Service. To do this, go to the product page for the piece of jewellery you are interested in, then click on the ‘Order by phone’ button for assistance from our advisers.
Couldn't find the answer to your question? Contact us.
When placing an order on Chaumet.com, it is not possible to select a specific delivery date or time slot.
Once your order has been dispatched, you will receive a confirmation email containing your parcel’s tracking details. Depending on the carrier and the country of delivery, options to reschedule or select a delivery slot may be available directly via the tracking link.
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If you are not at home when your Chaumet order is due to be delivered, our logistics partner will notify you that the delivery attempt has failed.
You can then arrange a new delivery slot directly with the carrier using the options provided.
Couldn't find the answer to your question? Contact us.
Your Chaumet order can be delivered to the address of your choice, provided that the order can be handed over in person against a signature.
Depending on your preferences, delivery can be arranged to your home or workplace.
For security reasons, we do not offer deliveries to post office boxes or collection points.
Delivery to certain hotels may also be arranged, provided that reception accepts parcels and is able to hand them over in person against a signature.
Couldn't find the answer to your question? Contact us.
In-boutique collection (Click & Collect) is not currently available for orders placed on Chaumet.com.
Chaumet is doing everything it can to offer this service in the near future.
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To have Chaumet jewellery delivered to multiple addresses, you must place a separate order for each delivery address.
Couldn't find the answer to your question? Contact us.
If your order has not been delivered or the jewellery received does not correspond to your purchase, please contact the Chaumet Customer Service team as soon as possible on +33 1 44 77 26 26 or by email at information-eu@chaumet.com (Australia: 1300 399 242 or by email at information-ap@chaumet.com) so that we can assist you and offer you a suitable solution.
Our advisers are available to ensure your issue is handled promptly and with personalised support.
관리 안내
쇼메 주얼리를 매일 관리하고, 아름다움과 광채를 오래도록 유지하기 위해서는 다음의 몇 가지 중요한 단계를 준수해야 합니다.
주얼리에 충격이 가해지거나 흠집 또는 변형이 생기지 않도록 잠들기 전, 스포츠 활동에 참여하는 동안, 손을 씻거나 집안일을 하는 동안에는 주얼리를 착용하지 말고 제거해 주세요.
주얼리를 물, 향수, 화장품, 알코올 및 암모니아나 염소와 같은 화학 제품에 장기간 노출하지 마세요. 메탈, 젬스톤, 진주가 손상될 수 있습니다.
진주나 젬스톤을 세팅한 주얼리는 충격과 외부 물질에 취약하므로 특별히 관리해야 합니다.
이처럼 간단한 주의 사항을 지키면 쇼메 주얼리의 아름다운 실루엣과 수명을 오랜 기간 유지할 수 있습니다.
