1. Introductory article
2. Scope of application
3. Identification of the author of the offer
4. Information about the items
5. Item orders
6. Price of items
7. Payment conditions
8. Delivery
9. Satisfied or refunded – Right of withdrawal and refund of items
10. Exchange
11. Compliance – Warranty
12. Claims – Information
13. Electronic files – Protection of privacy
14. Intellectual property rights
15. Force majeure
16. Disputes – Applicable law
17. Special conditions of sale of personalised items
The company Chaumet International SA (hereinafter referred to as “Chaumet”) offers Chaumet items for sale worldwide.
With a permanent concern to better meet the requirements of its customers, Chaumet wishes to create, alongside the network of stores that it operates, a distance selling service by telephone of certain of its products.
In order to guarantee to its customers an optimal level of service, Chaumet wishes to offer a selection of certain items and to exclude from its distance selling offering, certain categories of Chaumet items (jewellery, high jewellery and precious watches, whose retail price in France is higher than €50,000 incl. VAT). The list of Chaumet items available as part of the distance selling service may be viewed on the www.chaumet.fr website.
The system thus set-up, which assumes an active approach by the customer, complies fully with the requirements of distance selling and, in particular, with Articles L. 111-1, L. 113-3 and L. 121-18 and following of the French Consumer Code.
It is specified that Chaumet undertakes no telephone canvassing of its customers or prospective customers, and that accordingly the provisions of the Consumer Code applicable to telephone canvassing at home, in particular Articles L. 121-21 and following and L. 121-27 of the Consumer Code, do not apply to transactions governed by these General Conditions of Sale.
The use of the distance selling process described in these General Conditions of Sale is reserved for consumers only, within the meaning that the law and case law give it, acting exclusively for their own account.
These General Conditions of Sale are applicable to all sales of Chaumet items concluded through the Distance Selling Service implemented by Chaumet, for delivery to the following countries:
– Metropolitan France (including Corsica), Monaco, Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden
– Switzerland, Canada, USA, Australia, New Zealand, Israel, Algeria, Turkey, Reunion, Mexico, Lebanon, Guadeloupe
With regard to sales by telephone, any sale of Chaumet items through the Distance Selling Service implemented by Chaumet is concluded under the resolutive condition of the acceptance of these General Conditions of Sale by the customer.
In accordance with the provisions of Article 1369-1 of the Civil Code, these General Conditions of Sale may be retained by any person visiting the www.chaumet.fr website, by means of an electronic recording and may also be reproduced by the customer by printing; these General Conditions of Sale shall apply for as long as they appear on the www.chaumet.fr website. Should, after the date of their modification or the removal of the www.chaumet.fr website, these General Conditions of Sale remain accessible to the public via other websites or by any other means, they would however no longer be binding on Chaumet.
Chaumet International SA
A limited liability company with capital of €35,848,725, recorded in the Register of Commerce and Companies of Paris under No. B 342 966 942 and whose registered office is at 10-12, place Vendôme, 75001 Paris (France).
VAT FR-13 342 966 942
Information about all of Chaumet items that may be sold through the Distance Selling Service by Chaumet is available, with their references, in all Chaumet stores as well as on the www.chaumet.fr website.
This information complies with the requirements of the legal texts and regulations in force and, in particular, of Articles L. 111-1 and L. 113-3 of the Consumer Code and of the Ministerial Decree of 3 December 1987 “”relating to consumer information about prices””.
Orders will be received, in French or in English, by Chaumet Distance Selling Service either (i) on +33 (0)1 56 88 50 20 (cost of a local call from France), or (ii) via the automatic call-back function at Chaumet’s expense implemented on the www.chaumet.fr website from Monday to Saturday, from 10:30 am to 7:00 pm, except on public holidays and during exceptional closures in August.
The customer retains responsibility for the telecommunications expenses when accessing the Internet and the use of the www.chaumet.fr website.
The photographs, graphics and descriptions of the products offered for sale are indicative only and are not binding on Chaumet. Customers are able to obtain additional information by contacting Chaumet Distance Selling Service by telephone or by e-mail.
In the event of an obvious error between the characteristics of the items and their representation, Chaumet disclaims responsibility.
Pursuant to the provisions of Article 1369-2 of the Civil Code, the customer shall be able, prior to definitively validating his order, to check the details of his order control and its total price, and to correct any errors, before confirming it and thereby expressing his acceptance. Once the customer has validated his order, Chaumet shall acknowledge receipt of the latter without delay and by electronic means. However, the sale shall only be considered as final once payment of the order in full has been received. Chaumet shall then send the customer confirmation of the order, stating shipment of the items.
In accordance with the provisions of Article L. 122 1 of the Consumer Code, Chaumet shall be entitled to refuse any order that is abnormal or placed in bad faith. In addition, Chaumet shall be entitled to refuse any order from a customer with whom a dispute regarding payment of a previous order exists.
The price of the items is stated in euros, including all domestic taxes, unless expressly agreed otherwise when placing the order by telephone with the Distance Selling Service.
Delivery costs and costs of importing the items (foreign taxes and customs duties) are borne by the customer.
For information only:
– For an order delivered within Metropolitan France, delivery costs are usually offered free-of-charge.
– For an order delivered within the European Union, delivery costs are usually €100 incl. VAT.
However, delivery costs may vary depending on the country of delivery and the total amount of the order.
The price incl. VAT of each of the items that the customer wishes to purchase, the carriage costs for their delivery (if these carriage costs are not borne by Chaumet), as well as any potential import costs, shall be communicated to him either during his call to Chaumet Distance Selling Service or by electronic means.
In accordance with the provisions of Article L. 121 19 of the Consumer Code, the customer shall receive, on delivery, for each of the items, written confirmation of the price paid indicating the price of the items, the delivery costs and the import costs, if applicable, borne by him.
Payment of the customer’s purchases is made by bank transfer only.
However, Chaumet reserves the right to require the payment of a deposit to reserve the item or the items for the customer. Indeed, certain articles available for sale by telephone are unique pieces or limited series. Therefore a customer who wishes to acquire this type of item shall have to confirm his order by means of the payment of a deposit equivalent to at least 20% of the total amount of the order. For payment of the deposit, the following network payment cards are accepted: “CB” (Blue Card), Visa, Eurocard/Mastercard, American Express.
For this purpose, the customer shall confirm to Chaumet’s Distance Selling Service, when placing an order by telephone, that he is the holder of the credit card and that the name shown on this credit card to be debited is his and then communicates by telephone only the sixteen- or fifteen-digit number and the expiry date appearing on the reverse side of his credit card, as well as the numbers of the visual cryptogram shown on the reverse side (or on the reverse side) of his credit card.
Should, for whatever reason – opposition, refusal by the issuing bank etc., the debit of the sums payable by the customer prove impossible, the sale made by telephone shall be immediately rescinded.
The provisions of Article 1341 of the Civil Code do not apply to sales concluded at a distance by Chaumet.
Delivery costs and costs of importing the items (foreign taxes and customs duties) are borne by the customer.
As an example:
– For an order delivered within Metropolitan France, delivery costs are usually offered free-of-charge.
– For an order delivered within the European Union, delivery costs are usually €100 incl. VAT.
However, delivery costs may vary depending on the country of delivery and the total amount of the order.
Subject to the provisions of the paragraph below, the delivery of the items may be made only to the customer’s permanent home, except by express agreement given by Chaumet Distance Selling Service, by electronic means.
The customer may also have the items delivered to a natural person of his choice as part of the Gift Service implemented by Chaumet.
It is understood that no delivery may be made to hotels, business addresses or post-office boxes.
Delivery of the items shall be made, after payment of the total of the order has been recorded, to the customer’s address. In accordance with the provisions of Article L. 121-20-3 of the Consumer Code, delivery of the items ordered shall be made at the latest within 30 days from the day following the order, subject to the payment in full of the price.
Chaumet shall deliver the ordered items either by courier if the delivery address is located with the City of Paris, or by express carriage or by simple package. Delivery times communicated by Chaumet shall be indicative only and in any case shall not exceed the maximum period of 30 days stated above.
If, on delivery, the external appearance of the package is not perfect, the customer shall open it in the presence of the carrier in order to check the condition of the item. In the event of damage to the item, the client shall indicate this damage exactly on the return order form and the provisions of Article 11 below shall moreover remain applicable.
Those of Chaumet’s customers who are not satisfied with the ordered items may exercise their right of withdrawal laid down in Article L. 121-1 of the Consumer Code in the best conditions.
Thus, the customer may return the items delivered within seven days following the delivery date, in their original packaging, complete (boxes, accessories, protective materials, booklet, warranty) and accompanied by the duly completed return order form as well as a copy of the invoice, to the following address: Chaumet Service Relation Clientèle [Customer Services Department] – 12, place Vendôme 75001 Paris (France).
It is the customer’s responsibility to keep proof of this return, which presupposes that the items must be returned using a recorded delivery service or by any other means providing a certain date and with the costs and risks of return remaining borne by the customer.
The refund of the returned items at the invoiced price shall be made, according to the payment method for the items, by credit of the customer’s bank account corresponding to the credit card used for the payment or by transfer to the customer’s bank account, within thirty days following receipt by Chaumet of the returned items.
It is specified that when using the Gift Service, the right of withdrawal remains to the sole benefit of the customer and may in no case be exercised by the recipient of the gift.
Returned items which are incomplete, damaged, spoiled, soiled or in any other condition which would reasonably leave one to think that the product has been used or worn, shall neither be refunded nor exchanged and shall be returned by post.
Chaumet wishes to offer its customers the possibility of exchanging items delivered according to the conditions described below.
The customer may, at his choice, within thirty days following the delivery date:
• Either make an exchange at distance. In this case, the customer may call the Distance Selling Service and shall have to return the delivered items in their original packaging, complete (boxes, accessories, protective materials, booklet, warranty) and accompanied by the duly completed return order form as well as a copy of the invoice, to the following address: Chaumet Service Relation Clientèle [Customer Services Department] – 12, place Vendôme 75001 Paris (France).
It is the customer’s responsibility to keep proof of this return, which presupposes that the items must be returned using a recorded delivery service or by any other means providing a certain date and with the costs of return remaining borne by the customer. Any new delivery may be made only once Chaumet has received the items returned by the customer.
• Or go in person to the following address: Boutique Chaumet François 1er – 56, rue François 1er, 75008 Paris (France), with the delivered items in their original packaging, complete (boxes, accessories, booklet, warranty) and a copy of the invoice in order to perform the exchange.
Regardless of the option chosen, returned items which are incomplete, damaged, spoiled, soiled or in any other condition which would reasonably leave one to think that the product has been used or worn, shall neither be refunded nor exchanged and shall be returned by post in the case of an exchange at distance.
In case of an exchange of items, the initial sale shall be rescinded. The payment of the new sale shall be made by offsetting it with the amount of the previous sale, it being understood that any overpayment shall give rise to the issuance of a credit note to the customer’s benefit.
In the event of an exchange of items via the Distance Selling Service, the new sale shall be subject to these General Conditions of Sale.
The customer must ensure that the items which have been delivered to him correspond to his order. Should the delivered items not comply with his order, the customer shall inform Chaumet Distance Selling Service by telephone or by an electronic means and return the items in question according to the conditions set out in Article 8 of these General Conditions of Sale.
Notwithstanding the specific warranty conditions remitted to the customer with the delivered item, Chaumet items are subject to the warranty conditions laid down by the law.
Reminder of Articles L. 211-4, L. 211-5 and L. 211-12 of the Consumer Code, and of Articles 1641 and 1648, first paragraph, of the Civil Code:
“Article L. 211-4 of the Consumer Code: The seller shall deliver a good in accordance with the contract and shall be responsible for compliance defects existing at the time of delivery. He is also responsible for compliance defects resulting from packaging, assembly instructions or the installation where the contract states he is responsible for this or where it has been performed under his responsibility.”
“Article L. 211-5 of the Consumer Code:
To comply with the contract, the good must:
1° Be suitable for use usually expected of a similar good and, if applicable:
• match the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;
• present the qualities that a buyer may legitimately expect considering the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling;
2° Or have characteristics defined by mutual agreement of the parties or be suited to any special use sought by the buyer, brought to the knowledge of the seller, and that the latter has accepted.”
“Article L.211-12: Action resulting from the compliance defect is prescribed two years after delivery of the good.”
“Article 1641 of the Civil Code: The seller must guarantee latent defects in the thing sold which render it unfit for the use for which it was intended, or so diminish this use, that the buyer would not have acquired it or would have given a lower price, if they had known about them.”
“Article 1648 of the Civil Code, first paragraph: Action resulting from hidden defects must be brought by the buyer within a period of two years from the discovery of the defect.”
The repair of the consequences of the hidden defect, when it has been proven, includes according to case law:
– either the completely free repair of the item, including the labour costs,
– or its replacement or the total or partial repayment of its price where the item is totally unusable,
-and compensation of any harm caused to persons and property by the defect in the item.
For any information, claim or question relating to the conditions of sale by correspondence implemented by Chaumet or the items themselves, customers must contact Chaumet Distance Selling Service by telephone: +33 (0)1 56 88 50 20 (price of a local call from Metropolitan France), or by e-mail: shop@chaumet.com, stating, if relevant, information relating to their order.
Chaumet has created an electronic file that contains certain personal data about its customers. When an order is placed with the Distance Selling Service by any new customer, this database will be enriched with information about him, which shall enable Chaumet, consequently, to better meet his requirements and facilitate the assistance services provided by the Distance Selling Service. This database has been declared, according to the terms of the French Data Protection Act no. 78-17 of 6 January 1978 (the “Loi Informatique et Libertés”, hereinafter the “Data Protection Act”), as amended by the provisions of Law no. 2004-801 of 6 August 2004 concerning the protection of individuals in respect of the processing of personal data.
Should the customer consent to communicate individual data of a personal nature, then he would have the individual right of access, of withdrawal and of correction laid down by the law and may in this regard have information about him which is no longer relevant removed, by making a request in writing to Chaumet, to the address stated in the preceding article.
Depending on the choices made during the creation or consultation of their record by Chaumet’s Distance Selling Service, customers shall be able to choose whether they wish to receive offers from Chaumet or be informed of specific operations by email. If a customer no longer wishes to receive these offers, he may at any time request not to receive them either by clicking on an electronic link available on the e-mails provided for this purpose or by contacting Chaumet Customer Services Department by e-mail: information@chaumet.com
The “Chaumet” trademark, as well as all the figurative trademarks or otherwise and more generally all other trademarks, illustrations, images and logotypes shown on Chaumet items, their accessories or their packaging, whether or not they are registered, are and shall remain the exclusive property of Chaumet. Any total or partial reproduction, modification or use of these trademarks, illustrations, images, and logos, for any reason and on any media, without Chaumet’s prior and express consent, is strictly prohibited. This is also the case for any combination or conjunction with any other trademark, symbol, logotype and more generally any distinctive sign intended to form a composite logo. This shall also be the case for all copyright, designs and models and, patents which belong to Chaumet.
The performance by Chaumet of all or part of its obligations shall be suspended in the event of the occurrence of a fortuitous event or force majeure which would hamper or delay performance.
The following are regarded as such, in particular, without this list being exhaustive: war, riots, insurrection, social unrest, strikes of all kinds and problems of supply to Chaumet.
Chaumet shall inform the customer of a fortuitous event of this kind or force majeure within seven days of its occurrence. Should this suspension continue beyond a period of fifteen days, the customer would then be able to terminate the current order, and he would then be refunded in accordance with the conditions set out in Article 8 of these General Conditions of Sale.
These General Conditions of Sale are subject to French law. In the event of a difficulty occurring when ordering or delivering Chaumet items, the customer shall be able, before any legal action, to seek a non-judicial solution, in particular with the help of a consumers’ association or any other advisor of his choice. Any dispute which may arise from the interpretation or fulfilment of these General Conditions of Sale and its results shall be subject to the exclusive jurisdiction of the French courts.
Engraving and adjustment to size of a wrist watch or a jewellery item.
Chaumet offers the personalisation of certain products. The special conditions below apply to all sales of items thus personalised, concluded at distance. All provisions of the above General Conditions of Sale not modified by these Special Conditions shall remain applicable.
17.1. Order Procedure
The order of personalised items is placed in accordance with the provisions of Article 5 of the above General Conditions
By personalised items, Chaumet means any item that has been modified to better meet the customer’s requirements. Below is a list of items frequently concerned, given for information:
– Ring on which an engraving has been made
– Ring which has been adjusted to size
– Bracelet or necklace whose length has been modified
– Watch strap whose length has been modified, either by removal of links for steel or gold bracelets or by cutting the strap for rubber wrist straps.
With regard to the order of items personalised by Chaumet at the customer’s express request, the specific conditions below apply:
The description of changes to be made to the items shall be detailed by electronic means by Chaumet’s Distance Selling Service. Changes shall only be made once their explicit acceptance has been given by the customer by electronic means also.
17.2. Return and Exchange of Personalised items
On account of their distinct personalised character, personalised items cannot be returned, refunded or exchanged. Consequently, Articles 9 and 10 of the above General Conditions do not apply to personalised items, whatever the personalisation service used. Notwithstanding the foregoing, the customer continues to benefit from the guarantees laid down in Article 11 of the above General Conditions.
Latest Update: June 2013, 3rd