Unless you have ordered personalised items, you can change your mind and notify us that you want to cancel your order any time up until thirty (30) days following the date that you receive the items. If there are multiple items in your order that are delivered at different times, the 30 days begins on the date you receive the last item in your order.
At Chaumet’s discretion, this withdrawal period may be extended, on an exceptional basis, at certain times of the year. The details of these periods as well as the exceptional duration of this right of withdrawal will then be displayed on the website (www.chaumet.com) for the duration of the period concerned.
If your order has been accepted and despatched, when you notify us that you want to cancel the order, we will send you a return form and pre-paid shipping label (for returns from within the UK) and guide you through the return process. For returns from addresses outside of the UK, including from the Channel Islands, the customer may be responsible for the costs of return postage.
For orders made via telephone or email, returns must be accompanied by a completed return form which we will have sent you upon your notifying us of your wish to return a product. For online orders, you will have to fill in an online form and do not need to include it with your return parcel.
You must return the items to us as soon as possible and in any event must send them off within 14 days of you telling us you wish to cancel your order. The items must be returned to us in their original packaging, complete (boxes, accessories, protective materials, booklet, warranty) to the following address: Chaumet London New Bond Street 174 New Bond Street London W1S 4RG. Please obtain a proof of postage. Chaumet will acknowledge receipt of the items by email upon arrival.
The refund of the returned items at the invoiced price shall be made via the same method that payment was made as soon as possible, and in any event within 14 days following receipt by Chaumet of the returned items or evidence from you that you have sent the items.
When using the Gift Service, the right to cancel must be exercised by you and cannot be exercised by the recipient of the gift.
We may reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling them in a way which would not be permitted in a boutique. To cancel an online purchase, you may notify us of your wish to return an item directly from the “my account” section on www.chaumet.com.
To cancel an order placed with the telephone or email sales service, you may (but do not have to) use the form below, and send it via email at email@example.com or to the Chaumet sales assistant with whom you have made the transaction.
Sample cancellation form :
(If you wish to cancel your order, please complete this form and send it back.)
– To Chaumet (London) Ltd, I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
– Ordered on (*)/received on (*):
– Name of customer(s):
– Address of customer(s):
– Signature of customer(s) (only if notice is issued on paper)
(*) delete as appropriate.