Our Iconic creations - Selection

Products

Frequently asked questions

What payment methods are accepted for online orders?

You can pay for your order on chaumet.com using one of the following payment methods: Debit card, Visa, Eurocard/Mastercard, American Express, Union Pay and PayPal.

What should I do if my payment is refused on chaumet.com?

In the event of a refused payment, please contact your bank and check possible payment limits linked to the card you are using for your purchase.

You can also contact Chaumet Customer Service by phone on +33 (0)1 44 77 26 26 or by email at information@chaumet.com.

How will my order be packaged?

Chaumet creations are delivered in their signature box and wrapped with the greatest care in specifically designed packaging. They are delivered with their certificate of authenticity, a shopping bag and the accessories necessary to present the product if you have ordered it as a gift.

If your order includes several pieces, you will receive as many packages as you order.

I want to get a gift delivered: can I include a message for the recipient?

When you place your order, you can add a personalised message that will be hand-written and included in the package.

Does my order on chaumet.com come with a guarantee? And a certificate?

Chaumet creations are guaranteed for 2 years from the date of purchase. Each creation comes with a certificate of authenticity as well as a GIA certificate for pieces set with a diamond weighing more than 0.30 carat.

Can I modify an order once it's been confirmed?

It is not possible to modify the content of an order after it has been confirmed.

If your order has already been dispatched, you can return it to us free of charge.

If the order has not yet been dispatched, we recommend contacting Chaumet’s Customer Service by phone on +33 (0)1 44 77 26 26 or by email at information@chaumet.com.

I have not received a confirmation email for my order.

If you have not received a confirmation email after ordering on the chaumet.com website, please contact Chaumet’s Customer Service by phone on +33 (0)1 44 77 26 26 or by email at information@chaumet.com.

Where can I find the receipt for my order?

Once your order has been dispatched, you can consult the corresponding receipt at any time from your account page on chaumet.com.

Can I have a Chaumet creation that I ordered online engraved in store?

If you wish to have your Chaumet creation engraved after ordering it online and if it is compatible with an engraving, you have a period of 2 months from the date written on your receipt to have it engraved at the Chaumet boutique of your choice. Please bring this invoice and your creation’s certificate of authenticity with you when you visit the boutique.

How can I order creations that are not available online?

To order a creation that is not available online, please contact our Distance Selling Service by phone on +44 203 917 6250 or by email at shopuk@chaumet.com.

See the FAQ

Contact us We remain at your disposal to answer your questions. Contact us +33 (0)1 44 77 26 26 Monday to Friday from 10:00 to 19:00 and Saturday from 10:00 to 18:00 (Paris time)