Pinterest Youtube Facebook Instagram Line WeChat Weibo Red Tiktok Arrow Right Arrow Bottom Arrow Left Arrow Top Arrow Left Thin Arrow Right Thin Close big Close Close Filter Like Like full Mail Mail 2 Mail thin Map Map2 Phone Play Share Twitter Smartphone Earth Eye Cube Check Check tick small Service User Heart List Cart Cart Question Question rounded Refresh Truck Box Message Règle Cadenas Livraison Facture Typo Infini Ampersand Info Calendar Exclamation mark Logo small Logo Paris Logo Full Logo Full

Frequently asked questions

How do I choose my Chaumet engagement ring?

Would you like to crown your love with a Chaumet engagement ring but you are still not sure which model or ring size to select? Our sales advisors are available to guide you through this symbolic purchase.

For this, we invite you to visit our Crown Your Love service. Once you have created your account and entered your preferences, you can make an appointment at the Chaumet boutique of your choice to receive personalised advice. You can also contact our Customer Service to help you with your purchase.

Find the ring of your dreams with Crown Your Love

Contact Customer Service

What makes a Chaumet engagement ring different from those of other Maisons?

As the jeweller of Napoléon and Joséphine, the Maison created its very first sentimental pieces for this legendary couple. Forever faithful to its history, Chaumet celebrates love with a majestic sense of occasion through its Crown Your Love creations.

With a distinguished and elegant selection, the Maison offers couples the opportunity to find the engagement ring of their dreams from a wide range of aesthetics, from the iconic Joséphine tiara rings to the graphic Bee My Love solitaire. Each Chaumet engagement ring comes with a corresponding wedding band, allowing the couple to seal their union with matching rings.

Thanks to our unique Crown Your Love service, the happy couple can choose the diamond of their desires by consulting the GIA (Gemological Institute of America) certificate of each available centre stone.

Selected according to the GIA’s rigorous criteria, Chaumet diamonds go beyond the « 4Cs ». In fact, as well as the classic « Colour, Clarity, Cut and Carat weight », the Maison adds a fifth criterion of its own: Harmony. Like the golden ratio, the Maison’s experts select each diamond for its unique proportions, a true masterpiece of brilliance and symmetry.

Discover our Crown Your Love creations

What should I do if my Chaumet engagement ring is not the right size?

If your Chaumet engagement ring is too small or too big, you can have it resized. You can visit a Chaumet boutique with your engagement ring and request a resizing.

Please note that there are some restrictions depending on the model of the ring. We therefore recommend that you visit the boutique for personal advice or consult our size guide before purchasing.

Find a boutique

Consult the size guide

What should I do if I want to return my Chaumet engagement ring?

Our engagement rings can be returned for either a refund or exchange. Refunds or exchanges can only be given if the ring is in perfect condition, unworn and comes in its full original packaging (box, accessory, protection, booklet and guarantee). Please note that engagement rings that have been engraved or sized cannot be refunded or exchanged.

If you bought your engagement ring at a Chaumet boutique, you have 30 days from the date of purchase to return it to either where the purchase was made or the Chaumet boutique of your choice (excluding authorised retailers).

If you wish to return your engagement ring purchased via our Distance Selling Service, we invite you to consult our Terms and Conditions of Distance Selling.

For engagement rings purchased from authorised retailers, please refer to their own returns and exchanges policy.

Can I buy an engagement ring over the phone or on the website?

You can purchase your engagement ring remotely by contacting our dedicated service by email or phone. One of our Chaumet sales advisors will be delighted to help you find the perfect piece that will crown your love.

Contact the Distance Selling Service

How do I find a wedding band that perfectly matches my Chaumet engagement ring?

Each Chaumet engagement ring stacks perfectly with one or more wedding bands from the same collection, which have been specially designed to complement your ring. The Maison also offers couples the opportunity to coordinate wedding rings and thus crown their love with matching jewellery.

Discover our Crown Your Love creations

What maintenance services does the Maison offer for my Chaumet engagement ring?

Your Chaumet engagement ring requires regular attention and cleaning in order to keep its shine and beauty over the years. The Maison has the following services available, on estimate, to maintain your Chaumet solitaire:

Checks to ensure your centre stone is in good condition;

Ultra-sonic cleaning if your ring is set with a diamond;

Polishing and repairs.

To get your Chaumet engagement ring serviced or repaired, we invite you to bring your solitaire to the Chaumet boutique or authorised retailer of your choice.

Find a boutique